creative cloud missing my photoshop

Forum|Forum|2 years ago
May 25, 2023
3 replies
1227 views

I have had Creative Cloud for years and all of a sudden it does not list photoshop as installed and I did not get last automatic update. Why? Should I re install photoshop?

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J

jackiek65672118Author

Participant

Thank you for the comments. My photoshop is working fine just does not do updates and does not show up as installed on creative cloud.

kglad

Community Expert

read the comments with potential solutions

J

jackiek65672118Author

Participant

I reinstalled Photoshop and that worked great. Thanks again!

M

Manan Joshi

Community Expert

As @kglad mentioned is the application missing just from the listing within Creative Cloud app or is it gone from the computer as well?

-Manan

L

L Flack

Inspiring

Hi, I hope it's OK to jump into this feed as well. My Creative Cloud doesn't show that my Photoshop v24.4.0 is installed on my computer anymore and therefore doesn't offer the option to update to v24.5, my Bridge / LR / ACR are all showing in CC and are up to date. My existing PS appears to be working but can't see the latest PS update version. If I just install either the latest PS version or the PS Beta version from Creative Cloud will I lose all of my existing preferences, brushes, presets and Actions etc. What is the best way to proceed, many thanks.

kglad

Community Expert

you shouldn't lose any settings unless you select that option when installing a new major version.

kglad

Community Expert

either leave well-enough alone (assuming ps is installed and working correctly), or reinstall. over the current installation.

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