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Creative Cloud not updating

Forum|Forum|2 years ago
September 10, 2023
1 reply
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Creative Cloud desktop on my PC tells me there is an update, and also one for Camera Raw. When I select "Update", nothing happens, and then I get a message saying:

"Windows cannot find 'C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe'. Make sure you typed the name correctly, and then try again."

Does anyone know what is causing this?

Thanks

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Correct answer Kalvyn Rasquinha

Can you try running the repair utility to see if it resolves it? Instructions on how to download are here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Community Expert

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

PeterOReillyAuthor

Participating Frequently

Thanks.

I've done a reset, and tried updating again, but the same error message keeps coming up.

Kalvyn Rasquinha

Community Manager

Correct answer

Community Manager

Can you try running the repair utility to see if it resolves it? Instructions on how to download are here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html