carlo27786082sdrm

Participant

Question

Creative Cloud/Photoshop repeatedly asking to sign in

Forum|Forum|3 years ago
January 7, 2023
4 replies
359 views

Hi All,

I'm currently experiencing the above issue when opening up CC or trying to access Photoshop on Mac. I have tried the solutions outlined in: https://helpx.adobe.com/uk/download-install/kb/adobe-sign-in-loop.html for both the 2019 or newer (see attached screenshot for error message) and 2019 or older CC versions with no success. Any ideas? Thanks in advance.

macOS

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Community Expert

Community Expert

for anyone seeing the sign-in/sign-out loop:

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

defaultv2jzfbtwaz0q

Participant

Did you solve it? I'm having same issue here.

carlo27786082sdrmAuthor

Participant

Hi Cory, I followed all the instruction on the link you sent, unfortunately with no results.

When I have installed Creative Cloud it kept asking me to log in.

Community Manager

Community Manager

Hi @carlo27786082sdrm sorry you are having issues.

Have you tried cleaning out your CC app?
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Thank you,

Cory