Inspiring

Answered

Creative Cloud says it was going to update later but hasn't

Forum|Forum|2 years ago
December 16, 2023
2 replies
1108 views

Windows 11 Pro, Creative Cloud. Photoshop 25.2.0

Yesterday, CC said there was a Photoshop update. I tried to do the update but Photoshop was running and it complained. I shut DOWN Photoshop, but it STILL wouldn't do the update, and after a few tries, I accidentally hit the "Update Later" button.

I'm not sure how much "later" is in Creative Cloud's world, but it's been overnight and it STILL says it's waiting to update.

HOW do I turn this OFF so I can MAKE it update NOW?

App installs and updates

This topic has been closed for replies.

Correct answer Kalvyn Rasquinha

Hi @DavePinMinn , if you go to the "Updates" section, you should see a "Scheduled updates" section at the bottom. If you click cancel, it will remove it from the schedule. You can also click the "Update" button to begin the update right away.

Kalvyn Rasquinha

Correct answer

Community Manager

Hi @DavePinMinn , if you go to the "Updates" section, you should see a "Scheduled updates" section at the bottom. If you click cancel, it will remove it from the schedule. You can also click the "Update" button to begin the update right away.

D

DavePinMinnAuthor

Inspiring

Thanks... The Uninstall/Repair worked.

BTW: In my "Updates" section, it doesn't even SHOW Photoshop. And there's NO "Scheduled updates" anywhere that I can see. Either our screens are very different, or I'm missing it.

kglad

Community Expert

@DavePinMinn

good to hear!

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

D

DavePinMinnAuthor

Inspiring

Nope... That relaunches it, but it still thinks there an update that's going to be done someday..........

System has even been rebooted, CC STILL wants to do an update on Photoshop eventually.

There HAS to be SOME way to tell it "DO IT NOW" while I have Photoshop turned off...

kglad

Community Expert

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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