Participant

Answered

Creative Cloud seems to be taking longer than usual to initialize.

Forum|Forum|7 years ago
March 24, 2018
10 replies
42677 views

Got a new PC recently (Windows 10), and am trying to install the Creative Cloud desktop app, however when I run the setup it stays at 1% initializing installer, and then after ten minutes or so it starts installing it. Once it finishes it launches, and the spinning wheel keeps going until finally it says "Creative Cloud seems to be taking longer than usual to initialize. To fix this, relaunch Creative Cloud by clicking here, or restart your computer and try again." After a bit longer it changes to "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from "http://www.adobe.com/go/adobecreativecloudapp'." If I run the repair the same thing goes again. I've tried running the cleanup tool, disabling firewalls, running as administrator, and the other fixes people have mentioned, but the error persists.

Creative Cloud

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Correct answer Govardhan.V

It shud work on Windows 10.

Try with below steps:

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Or Use Adobe Cleaner tool.

Disable Firewall Temporarily. ( Optional )

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx4_4_1_298.zip

mazdaspeed

Inspiring

Just read through this again today after getting a notification from Adobe someone had posted. Although I didn't see an update, I see where a solution from 2022 was to disable the Device Association Service, and that leaves me concerned.

That's not really a viable solution unless you are able to re-enable the Device Association Service after the installation. The Device Association Service is fundamental to a secure Windows machine and should never be left disabled.

kglad

Community Expert

@mazdaspeed and @marvinaustin

the following is the complete solution. some people only need to reset. some only need to use the cleaner and reinstall, but following each step until you get to the one that works for you is the best way to resolve the problem:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

God-Usopp

Participant

Seems like some people are still having issues with this a few years later, so I'll just post my solution here in case someone stumbles upon this post again:

What I did is downloaded the latest Microsoft Visual Redistributable C++ (the x64 download link should work for most people or x86 if that's what you run). I had already done this not too long ago so when the download finished it asked me if I wanted to "Uninstall" or "Repair" the redistributables, I clicked repair. Then I restarted my PC (it will prompt you to do this) and presto! It started right up after the restart and I was able to download my apps.

kglad

Community Expert

@God-Usopp

thanks. That's part of the general solution.

K

KingDaddyOG

Participant

Over 5 years later and it's still happening. I have tried everything, first the repair tool and then a reinstall. I even had an Adobe technician remotely go under the hood and mess with my Windows C++ installations and it's still happening. The only next step I can think of is to reset my PC and, if that doesn't work, I'll have to cancel the subscription because there's no point in paying for something that doesn't work!

In fact, I should be charging Adobe for all the time this has cost me !!

kglad

Community Expert

what's still happening?

mazdaspeed

Inspiring

This is not the post that I first ran into kglad's help outline, but I will say that it is thorough and I've seen others say it got them through this.

I was having this issue today and in the end it was either Sophos Home Premium or Malwarebytes free version that was blocking the ACC from completely downloading. The download would proceded to about 60%, then start the Initializing Creative Could routine, which would end with saying Creative Cloud was missing. After disabling the antivrus applications, the Creative Cloud download progressed all the way to 100%, then immediatedly launched.

D

Dorin27581909gcb8

Participant

the most common fixes:
- Clean your cache and temp folder files

- Update your OS and then clean cache and temp files

- Switch to a MacBook )))

[Message from moderator: Do not add URLs/websites to your signature or your account will be banned]

T

Topher749

Participant

The only thing that worked for me was disabling the "Device Association Service".

Besides Creative Cloud not working, my task manager was also locking up. Once I disabled the Device Association Servic both started working again.

Hope this helps.

kglad

Community Expert

thank you for your solution.

R

rahulps1000

Participant

Hi I finally found a solution Try running Creative Cloud app as an admin. It Helped me.

E

Edson - Caffelli

Participant

Hi! I'm having the same issue but running it as an admin didn't solve it. I'm on an Asus Zenbook and the issue persists. I did the live chat but after 3 hours of the technicians trying to solve didn't result.
My final conclusion: WTH Adobe?

kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

kglad

Community Expert

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

M

Max Rockbin

Participant

THIS WORKED FOR ME AND NOTHING ELSE DID: Windows (I don't know the Mac equiv), Run the creative cloud app as Administrator. To do this, you can right click on the shortcut and select Run As Administrator, or you can go into the shortcut icon properties and under the compatibility tab use the Run as Administrator checkbox. THIS IS AN OLD BUG ADOBE TOOK YEARS TO FIX AND APPEARS TO BE REINTRODUCED. If they take just as long to fix it this time, we should be looking at 2026 and can look forward to about 3 years of operation before they screw it up again.

talos72

Inspiring

But then you have to run CC manually everytime you start your computer I guess.

YimoAuthor

Participant

Did live chat, but wasn't much help. Screenshared, and he did the same fixes listed above & continued to have the same errors. The rep then went silent for over 25 minutes so I ended the session.

I've had creative cloud on my old PC which used Windows 7 so I might just have to downgrade, from looking at other posts seems Antimalware Executable Service could be the issue which is from windows defender.

Govardhan.VCorrect answer

Participating Frequently

It shud work on Windows 10.

Try with below steps:

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Or Use Adobe Cleaner tool.

Disable Firewall Temporarily. ( Optional )

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx4_4_1_298.zip

B

bleaton2180

Participant

iT IS ABSOLUTELY RIDICULOUS THAT IN ORDER TO HAVE THE PDF EDITOR THAT I HAVE TO HAVE THIS CREATIVE CLOUD THING. WHY CAN'T I JUST HAVE THE APP I NEED THAT IS NOT GETTING ERRORS. THE ADOBE CREATIVE CLOUD KEEPS COMING UP WITH ERRORS SAYING IT TAKING LONGER THEN USUAL AND TO RELAUNCH OR REINSTALL. I HAVE DONE BOTH AND SAME PROBLEM.

kglad

Community Expert

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

YimoAuthor

Participant

Still have the problem happening after those fixes.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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