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CORBYN33703887xwnu
Participant
December 11, 2023
Question

Creative cloud stuck on login loop

  • December 11, 2023
  • 5 replies
  • 2771 views

I kid you not, I have literally done everything to get Adobe Creative Cloud to work, and I'm still stuck on the initializing screen. I've deleted files, rested my PC, uninstalled and installed it multiple times, installed Visual C++ Redistributable, made sure all the right C++ applications were installed, and I'm still stuck on it. Nothing has worked so far, and I really need it to work as I need PS and AI for university. If anyone can help, it would be appreciated.

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    5 replies

    M
    Markmsf
    Participating Frequently
    December 12, 2023

    Having the same problem on one of my machines -- Intel Mac Pro -- after new 14.2 Sonoma update.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 12, 2023

    @Markmsf 

     

    after fixing the problem, computer restarts trigger the problem again?

    M
    Markmsf
    Participating Frequently
    December 12, 2023
    I did the uninstall and clean and now can’t even get the CC installer to install. It hangs after I double click it.
    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    December 12, 2023

    Hi @CORBYN33703887xwnu and @55878965 , could you collect and upload a log file and share the full uploaded file name with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      5
      55878965
      Inspiring
      December 12, 2023

      I've updated my system to 13.6.3 Reloaded CC app, looks like those top tabs are opening again. 

      Reference for ZXP File name . AdobeLogs_20231212_095745_324-mac-GS.zxp

      Kalvyn Rasquinha
      Community Manager
      Kalvyn RasquinhaCommunity Manager
      Community Manager
      December 12, 2023

      Thanks @55878965 . I've created a ticket for the team to investigate what's present in the log file.

      5
      55878965
      Inspiring
      December 11, 2023

      Same, did the uninstall and reinstall thing, worked once. After a system reboot it stopped working again.

      MAC OS Venturea 13.16.1, I won't touch the 14 update for a while as it to is loaded with issues.

       

      This load screen only started recently, maybe a month ago. I can use quick action, stock and marketplace, and files in the CC app but nothing else. Apps and Home won't load.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        December 11, 2023

        if it works and then a restart breaks it, something on your computer (eg, av, anti malware, cleaner, defragger etc) is running on restart and corrupting the cc desktop app.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        December 11, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



        <"moved from using the community bugs">
          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          December 11, 2023

          even though you've done most or all these steps, redo them in this exact order:

           



          uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

          then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

          clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

          check for, and if available, update your os

          if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

          if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

          restart your computer (don't skip this)

          reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

          use the desktop app to install your cc programs/trials

          NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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