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Known Participant
January 4, 2024
Question

Creative Cloud Taking Over, even when turned OFF at startup

  • January 4, 2024
  • 2 replies
  • 2335 views

Creative Cloud keeps throwing up error messages.  "Creative Cloud is needed to solve this problem... is missing or damaged" and gives me the option to "repair" the installation.

Repairing the CC installation hangs at 90% each and every time, it won't let me uninstall CC, and therefore I can't seem to uninstall any other adobe products.

My machine works much better when I remove CC from the start up options. However, even after a fresh reboot, the error message continues to pop up. (Even if I haven't opened any adobe software at all.)

Right now I have a deadline.  I don't want to deal with Adobe. At all.  (Thankfully I don't need to, as far as my work goes.)  How I make all of this GO AWAY as quickly as possible?  (At least until next week. Maybe forever.)

P.S. - it's awfully difficult to figure out:
1) that you need to select a specific topic before you can actually post anything and

2) to find the correct topic in which to post.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
January 4, 2024

if the above link fails to help you solve this, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Known Participant
January 4, 2024

The catch is that it says to uninstall all creative cloud apps before uninstalling creative cloud. Well, it won't let me uninstall the apps without creative cloud, which is a bit of a trap.

Above mentioned deadline means I have to deal with this conundrum and all the uninstall/reinstall headaches later.

For the time being,  Is there no way to simply  get CC to stop trying to run itself, even when I've disabled it at start up and am not opening any adobe software??
Thank you.

kglad
Community Expert
Community Expert
January 4, 2024

then the first applicable step for you is the cleaner step.

John T Smith
Community Expert
Community Expert
January 4, 2024

The only help link I have

Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html