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Creative Cloud times out loading on Windows 11

Forum|Forum|1 year ago
November 10, 2024
1 reply
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This problem only just started. Photoshop Generative Fill is now greyout as well but Neural Filters work. My version on my Macbook laptop work fine so I assume its something to do with Windows 11. I have disabled all virus checkers including Defender but that made no difference and I have re-installed creative cloud twice.

Any help is welcome outwise Iwill need to cancel my subscription because I cannot load any updates to my apps.

Windows

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Correct answer Peru Bob

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Community Expert

Correct answer

Community Expert

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html