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A
angel sweet
Participant
October 31, 2022
Answered

Creative Cloud UI Helper exe - Application Error ---

  • October 31, 2022
  • 2 replies
  • 14099 views

I got this error message. Since it looks like Adobe has discontinued any kind of support, I'm in here trying to find out how to fix it.

Using Windows 10 OS.

Adobe Creative Cloud Version 5.9.0.372

 

Creative Cloud UI Helper exe - Application Error
The exception unknown software exception (0xe0000008) occurred in the application at location 0x00007FFB711ECD29.

 

Creative Cloud did an update a couple of days ago. It said it was something to do with RAW images or files.

This topic has been closed for replies.
Correct answer kglad

that's a window's error.  i wouldn't recommend a simple reinstall, though you could try it.  you should use a clean reinstall following each applicable step:

 


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 31, 2022

that's a window's error.  i wouldn't recommend a simple reinstall, though you could try it.  you should use a clean reinstall following each applicable step:

 


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

    A
    angel sweetAuthor
    Participant
    October 31, 2022

    Thank you kglad

    Especially for the step by step instructions.

    Thank you for including links for most steps as well.

    But you lost me at

    repair all ms visual c++ versions that can be repaired.

    update your ms visual c++, if it can be updated

    I figure if it  gets to that point, it should be someone else doing it. I do know that C++ is a programming language, but that's it.

     

    I was able to Chat with Anthony from Adobe Tech Support - there was one page I found with a chat button, so I used it.

    He accessed my computer and in 5 minutes he had it fixed.

    He went to the arrow with extra task bar icons and CC Desktop was there but it was blank when he clicked on it.

    He went behind the scenes somewhere and next thing it's done and fixed.

    Thank you for such a quick and detailed response. 

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 31, 2022

    those are components of your windows computer.  google: how to repair and update win 10 visual c++

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    October 31, 2022

    Hi

    Try reinstalling the Creative Cloud desktop app

    https://helpx.adobe.com/ie/creative-cloud/kb/creative-cloud-app-doesnt-open.html

      A
      angel sweetAuthor
      Participant
      October 31, 2022

      Hi Ged,

      Thank you for such a quick reply and with a link for instructions.

       

      I was able to Chat with Tech Support Staff. It was the CC Desktop app and he has fixed it.

      Have a great day.

      D
      Dean31839209wp8p
      Participant
      September 17, 2023

      Hey i have the same issue, could you restate what they told you to do if you remember thanks. BTW im not able to get tech support help due to it being under an specific account.

       

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