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J
John34103973fw70
Participant
December 7, 2023
Question

Creative Cloud unknowingly downloaded 20+ GB of software, using up my hotspot without permission

  • December 7, 2023
  • 2 replies
  • 852 views

Creative Cloud unknowingly downloaded 20+ GB of software without my consent or acknowledgement. I use my phone's hotspot for my internet connection, and now it is basically out of bandwidth, leaving me without internet for the remainder of the month.

 

This is incredibly unfair. I think that Adobe ought to pay for the cable internet that I am now forced to get due to horribly unfair decision to sneakily download nearly their whole suitte behind my back without my acknowledgement.

2 replies

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
December 7, 2023

Hi @John34103973fw70 , do you use Creative Cloud as part of an enterprise? If so, it's possible that your admin deployed a package that installed all the apps.

 

If you're not part of a large enterprise, the Creative Cloud app does not/will not install new products automatically. If you've previously installed a product and set it to auto-update, then that will happen automatically. If you want to collect and upload a log file, we can look at how the install was triggered. https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Send me the name of the uploaded log file (including file extension)

    J
    John34103973fw70Author
    Participant
    December 7, 2023

    No, I'm not a part of an enterprise. All I know is that I installed this horrible piece of software which unfairly used up 20+ GB of bandwidth without my acknowledgement. I don't care if it's because of some intricacy with my job, or because a whole bunch of apps tried to automatically "update" on a computer which didn't have them installed, but these details don't matter. All I know is that this is wrong and that there is probalby no way anybody at Adobe is morally aligned enough to actually own up to what they did

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 7, 2023

    @John34103973fw70 

     

    Are you willing to send the requested log file to @Kalvyn Rasquinha ? It may possibly prevent a future occurrence if you know why and how it happened.

     

    Jane

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 7, 2023

    there's no automatic installation of adobe apps, but there is an option to automatically update apps.  did you have auto update enabled?

    J
    John34103973fw70Author
    Participant
    December 7, 2023

    I downloaded Creative Cloud and all the apps downloaded automatically. What you said is wrong, the apps all automatically installed.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 7, 2023

      out of 30+ million adobe cc users, you're the only one that's reported this.

       

      on the other hand:

       

      Will all apps in the Adobe Creative Cloud All Apps plan download at once?  

      You control which of the 20+ Creative Cloud apps you download, when you download each one, and which devices you install them on.  Start your Creative Cloud downloads by signing in to the Creative Cloud website.

       

      from https://helpx.adobe.com/creative-cloud/help/faq-creative-cloud-all-apps-plan.html#:~:text=Will%20all%20apps%20in%20the,to%20the%20Creative%20Cloud%20website.

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