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Xander322439160c9p
Participant
September 12, 2023
Question

creative cloud wont update

  • September 12, 2023
  • 3 replies
  • 228 views

My problem is that creative cloud is stuck infinitly updating. Does anyone know what is causing it and how to fix it?

 

This topic has been closed for replies.

3 replies

Ruchika Wadhawan
Adobe Employee
Ruchika Wadhawan
Adobe Employee
September 19, 2023

Hi @Xander322439160c9p Let us know if restarting your computer fixes this problem. If not, could you please collect and share the Creative cloud logs using Log collector tool.

 

Regards,

Ruchika Wadhawan

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
September 18, 2023

Hi Xander,

In addition to the @kglad's advice, please make sure you have a stable internet connection.

We hope the issue gets sorted ASAP.

Regards,

Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 12, 2023

restart your computer.

 

<moved from cc desktop bugs >

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