erreur 184... et photoshop via lightroom HS...

Hi @photographe32 , can you try restarting your machine and perfoming the update again? Error code 184 means there's some other application that's preventing the Creative Cloud app from updating (see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error184). If you have anti-virus software, try disabling that before performing the update.

If the update still doesn't happen, can you collect and upload a log file? See https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html for instructions.

Hi @photographe32,

I am following up on the issue you were having issues with to check if there have been any updates or progress in resolving the issue. Did you try the steps suggested by @kglad ?

We're here to help.

Regards,

Tarun

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.