Error 113 while trying to install Acrobat

Question

Hi! It's been days and I still can't install Acrobat, it reaches 10% and I get the "Error 113" pop up.

I've installed other apps in Creative Cloud (v.6.1.0.587.7) with no issues at all. I just installed InDesign, and inmmediately tried Acrobat but it's impossible.

Internet is working fine, using an ethernet cable (I have fiber, 700mb/s).
Tried turning the firewall off, didn't work.
Opened Creative Cloud as admin, didn't work.

I'm using windows 11
My specs: Ryzen 5 5600X, 32gb RAM, RX 6650 XT 8gb.

kglad · Answer

adobe connection errors are common and are not related to whether you're connected to the internet. they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

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