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Participant
January 12, 2024
Answered

Error 62

  • January 12, 2024
  • 3 replies
  • 4146 views

Everyone's question is how to fix the Creative Cloud error

Error 62 I did everything they said and restarted

Correct answer Tarun Saini

Hi 

@AndrewsMacD

,

Welcome to the community! We're sorry to hear about this. Could you please try the steps mentioned in this thread which is marked as correct answer- https://adobe.ly/4jo2sga?

 

Let us know if that helps.

 

Regards,

Tarun

3 replies

Ao_zora
Community Manager
Community Manager
November 6, 2025

Hello,
I think I've found a way.

Changed the owner of the Program files/Program Files(x86)/Appdata folder within C drive to administrators.
You have granted all modification rights to all users.

It's been resolved.

Adobe Employee
November 29, 2024

Windows or Mac?

 

Participant
April 24, 2025

Windows

 

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
April 24, 2025

Hi 

@AndrewsMacD

,

Welcome to the community! We're sorry to hear about this. Could you please try the steps mentioned in this thread which is marked as correct answer- https://adobe.ly/4jo2sga?

 

Let us know if that helps.

 

Regards,

Tarun

kglad
Community Expert
Community Expert
January 12, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Participant
August 22, 2024

Tried all methods. Stiill getting Error 62

kglad
Community Expert
Community Expert
August 23, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.