Error: Can't verify subscription

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Could anyone please help me solve this error? I'm on Windows 11 23H2 Build 22631.3155, and there's nothing wrong with my internet connection. When I try to open an Adobe app, I get this error. Thank you!

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kgladCorrect answer

Community Expert

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

kglad

Correct answer

Community Expert

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

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melbendiAuthor

Inspiring

Thanks, kglad, I'm running down your list. I don't see both logos, only this one.

Previously, I tried the instructions involving the Web Credentials, and there are none. Just mentioning in case that's a clue (image below). I'm still trying your list of solutions...

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kglad

Community Expert

reset your hosts file or clear adobe references from it

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