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melbendi
melbendi
Inspiring
February 20, 2024
Answered

Error: Can't verify subscription

  • February 20, 2024
  • 1 reply
  • 1136 views

Could anyone please help me solve this error?  I'm on Windows 11 23H2 Build 22631.3155, and there's nothing wrong with my internet connection.  When I try to open an Adobe app, I get this error.  Thank you!

This topic has been closed for replies.
Correct answer kglad

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 20, 2024

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

    melbendi
    melbendiAuthor
    Inspiring
    February 20, 2024

    Thanks, kglad, I'm running down your list.  I don't see both logos, only this one. 

    Previously, I tried the instructions involving the Web Credentials, and there are none. Just mentioning in case that's a clue (image below).  I'm still trying your list of solutions...

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 20, 2024

    reset your hosts file or clear adobe references from it

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