Skip to main content
F
fentanyl3njoyer
Participant
June 28, 2024
解決済み

Error de Sincronizacion Creative Cloud y Problemas con instalación de Fuentes

  • June 28, 2024
  • 返信数 3.
  • 529 ビュー

Desde ayer tengo este problema, que entro a la aplicación de escritorio de Creative Cloud y me tira error de sincronización, tengo espacio libre y tengo conexión a internet, también al entrar me tira Error al instalar fuentes, no sé por qué pasa esto. Me pueden ayudar? 

Tampoco me deja ver información de mi cuenta en la aplicación ni en el navegador, no sé qué debería hacer?

Adjunto las capturas de los errores que aparecen.

 

解決に役立った回答 kglad

update your cc desktop app

返信数 3

M
Martina_Dominguez7805
Participant
October 17, 2025

Actualmente me está pasando lo mismo. No me anda en Photoshop 

kglad
Community Expert
kgladCommunity Expert解決！
Community Expert
October 17, 2025

update your cc desktop app

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 28, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
kglad
Community Expert
kgladCommunity Expert
Community Expert
June 28, 2024

restart your computer

 

if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


F
fentanyl3njoyer作成者
Participant
June 29, 2024

El problema persiste, no funcionó

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 29, 2024

repair cc per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices