Error de Sincronizacion Creative Cloud y Problemas con instalación de Fuentes

6 replies
557 views
Translate

Desde ayer tengo este problema, que entro a la aplicación de escritorio de Creative Cloud y me tira error de sincronización, tengo espacio libre y tengo conexión a internet, también al entrar me tira Error al instalar fuentes, no sé por qué pasa esto. Me pueden ayudar?

Tampoco me deja ver información de mi cuenta en la aplicación ni en el navegador, no sé qué debería hacer?

Adjunto las capturas de los errores que aparecen.

Bug

kgladCorrect answer

Community Expert

update your cc desktop app

M

Martina_Dominguez7805

Participant

Actualmente me está pasando lo mismo. No me anda en Photoshop

Translate

kglad

Correct answer

Community Expert

update your cc desktop app

Translate

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Translate

kglad

Community Expert

restart your computer

if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Translate

F

fentanyl3njoyerAuthor

Participant

El problema persiste, no funcionó

Translate

kglad

Community Expert

repair cc per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.