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rodrigoe55625431
rodrigoe55625431
Inspiring
October 29, 2022
Answered

Error message “CCXProcess.app is damaged and can’t be opened" after installing Ventura 13.0

  • October 29, 2022
  • 2 replies
  • 9125 views

Hi,  I am constantly getting the message "CCXProcess.app is damaged and can’t be opened" on my M1 MacMini since I installed Ventura 13.0 on it.

 

The error message is exasperating, as it keeps popping up on top of everything else and I can't even send it to the back using ⌘+TAB. Even when I close it, the window keeps popping up after just a few seconds.

 

I tried to repair it using Creative_Cloud_Uninstaller.dmg, but to no avail. The issue persist.

 

Is there any way to solve this difficulty? Thanks.

Correct answer rodrigoe55625431

Rodrigoe, are you still encountering problems with the CCXProcess? I am showing that case ADB-26733724-N7D6 was closed. You can use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any updates to your recent support cases.

 

If you still encounter problems with the CCXProcess, then can you please implement the following troubleshooting steps and update this public forum discussion on the results? 

 

The following steps can be used to temporarily remove the CCXProcess from a computer running macOS:

 

1. Open Activity Monitor.
2. Search CCXProcess.
3. Click on CCXProcess from search results.
4. Click on the cross sign in Activity Monitor located at top and then click on Force Quit.
5. Go to Applications then Utilities, and delete "Adobe Creative Cloud Experience" directory.
6. This will remove CCXProcess temporarily, It will eventually get reinstalled based on your platform and architecture.

 

I look forward to your updates, Rodrigoe.


Hi Jeff, in order to fix it I had to uninstall all the Creative Cloud apps, including CC itself, and install again. Thanks for your feedback.

2 replies

This Martin
This Martin
Inspiring
November 11, 2022

Same problem here, did you find a solution?

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 11, 2022

it's an adobe issue.  they're working on it.

E
Eileen230467661qwb
Participant
November 22, 2022

I have the same problem. What is CXXProcess? Do I need it? Can I wait for some Adobe fix? Are they trying to fix it?

 

Thanks,

Eileen

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 29, 2022

can you rollback your os until adobe releases compatible software?

 

https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

rodrigoe55625431
rodrigoe55625431Author
Inspiring
October 29, 2022

Yes but I don't want to create more problems than I'll solve.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 29, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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