I had to download the installer to get mine to work. Repair is definitely the easiest/ best option though. The 'correct' answer on here (above) is more general and wll take longer.

C0FF33_ZA

Participating Frequently

I encountered this same issue and resolved it by reinstalling the CC app over itself, which restored the missing EXE.

kglad

Community Expert

nice to hear, but that won't solve many others problems because new installs won't overwrite previous options/settings.

C0FF33_ZA

Participating Frequently

My resolution was purely for this issue.
It solved the problem and I didn't have to reinstall any apps.

kglad

Correct answer

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

사쿠라

Inspiring

we don't want uninstall everything. It's waste a lot of time. just download the installer.exe file. where find it ?

kglad

Community Expert

you can skip to the last step, if you had/have no problems:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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