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December 12, 2025
Answered

Exchange Plugin Not Showing in Creative Cloud (Works on My Old Laptop)

Hi, I’m having an issue with Adobe Creative Cloud.
The Exchange / Plugins section does not appear at all in the Creative Cloud desktop app on my new laptop.

Issue details:

  • I’m using a new laptop. (Intel Core i5 Gen 13, RTX 4050)

  • All Adobe apps are fully updated.

  • On my old laptop, the Exchange menu appears normally, and I can access plugins without any problem.

  • On the new laptop, the Plugins / Exchange is missing.

  • Tried the following:

    • Restarted Creative Cloud

    • Signed out → signed in

    • Uninstalled and reinstalled Creative Cloud

    • Still no change

What I need help with:

  • Is there any additional step required to make the Exchange appear?

  • Is this a known bug, or do I need to enable something manually?

Thanks in advance for any guidance!
*The Lottie plugin is installed from external links
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kglad
kgladCorrect answer
Community Expert
December 14, 2025

@emam_co 

 

contact your admin.

4 replies

kglad
Community Expert
Community Expert
December 12, 2025

do you have an education, teams or enterprise subscription?

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Participating Frequently
December 14, 2025

i  have the same problem and my subsciption education terms >>>>but my old one was the same and everything work on it 

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 14, 2025

@emam_co 

 

contact your admin.

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Ann Bens
Community Expert
Community Expert
December 12, 2025

Moved question to CC desktop forum.

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