A

Anonymous

Answered

.exe file does nothing

Forum|Forum|4 months ago
September 6, 2025
4 replies
89 views

Hello, I just signed up for a free trial, and downloaded the .exe file for Creative cloud, and when I double click it to install, I get a little thinking circle for half a second, then it goes away and nothing happened. I have never installed adobe products on this device before, and I've tried restarting and turning off my VPN, all with no effect on the problem.

Correct answer

Solved via this reddit post! https://www.reddit.com/r/Adobe/comments/16qqzxb/installer_wont_launch/

Community Expert

Community Expert

good to hear.

A

Anonymous

Correct answer

Solved via this reddit post! https://www.reddit.com/r/Adobe/comments/16qqzxb/installer_wont_launch/

Community Expert

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

A

Anonymous

I have also tried the photoshop .exe to the same result