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ruben_7565
Participant
Nov 7, 2025 12:05 AM UTC
Answered

fallas de funcionamiento de Adobe Acrobat: se cierra despues de 2 segundos

Estimados:

soy usuario registrado del paquete de Adobe (Creative Cloud Pro), con un plan anual que pago todos los meses y tengo problemas de funcionamiento con Acrobat: el programa se abre correctamente pero se cierra a los 2 segundos aproximadamente... y no se me permite desinstalarlo ni re-instalarlo, ni desde Creative Cloud Desktop (CCD) ni desde el administrador de aplicaciones de Windows 11. Si intento desisntalarlo desde CCD, también se interrumpe inmediatamente...

    kglad
    kgladCorrect answer
    Community Expert
    Nov 10, 2025 3:56 PM UTC

    see if you can uninstall acrobat after each cc desktop fix:

     

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

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    6 replies

    Flawless_magnetisma901
    Participant
    Oct 28, 2026 7:31 PM UTC

    Hola, tengo problemas de funcionamiento con Acrobat: el programa no se abre y no se me permite desinstalarlo ni re-instalarlo. En Creative Cloud da error de desinstalación, alguna solución?

    se para en 1 % y se cancela la desinstalación

    Código de error 136

     

    Gracias

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 30, 2026 12:43 PM UTC

    ​@Flawless_magnetisma901 

     

    try using the installer from https://helpx.adobe.com/acrobat/desktop/get-started/access-the-app/install-acrobat-enterprise.html

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    Yaye2210
    Yaye2210
    Participant
    Mar 30, 2026 2:10 PM UTC

    me pasa exactamente esto!! pagué Acrobat y sigo sin poder usarlooooo!! AYUDA

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Nov 10, 2025 3:56 PM UTC

    see if you can uninstall acrobat after each cc desktop fix:

     

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    Translate
    ruben_7565Author
    Participant
    Nov 10, 2025 3:43 PM UTC

    Cuando intento desinstalar desde CCD (Creative Cloud Desktop), se muestra el proceso, pero se para en 1 % y se cancela la desinstalación...

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 7, 2025 1:10 AM UTC

    what exactly do you see when trying to uninstall using the cc desktop app?

    Translate
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