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K
kupkake
Participant
September 29, 2022
Question

File Syncing Error - Creative Cloud Desktop

  • September 29, 2022
  • 1 reply
  • 241 views

So, when Syncing I get this error with a link to a very unelpful file for what to look for. It used to be (Before CC was revamped into its current form) that the link, then highlighted the file(s) in question, so you could systematically fix the usually file name issue. Is there another more useful way of establing which files are causing the file sync issue that I have failed to find? 

Short of going through about 20,000+ files looking for the needle in the haystack (particularly the space at end of file name)??? I have tried using the finder on Mac OS with limited success for / and <, >....

Any advice would be welcome as it's driving me mad and hours of time!

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 30, 2022

Hi there,

 

We're sorry to hear about your difficulties. Is it possible if you could share the screenshot of the error message? Have you tried any troubleshooting steps so far?

 

Please check this article and let us know if that helps:- https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

 

Regards,

Tarun

D
defaultv2l0x0wwp58t
Participant
March 5, 2023

This is patently unhelpful and ignores the original posters' issue. I have the same problem that used to have a solution. Not only will the file not sync, the error is keeping more recent files from syncing which is affecting my productivity.

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