Skip to main content
Anonymous
September 19, 2023
Answered

Had to reinstall my creative cloud. now it's asking me to sign up for a plan

I already have a plan. when I log in online it doesn't recognize that I have a plan. I have tried live chat, it's useless.

This topic is closed to new replies. Start a new post to keep the conversation going.
gupta shivangi
gupta shivangiCorrect answer
Legend
September 19, 2023

Hi @32383778 ,

We can not see any active plan listed under this email ID. Would you mind contacting our support team to get this info verified and get the issue resolved. Contact Customer Care

Please do not share any confidential info here. This is a public forum.

 

Regards,

Shivangi

View reply

10 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
September 19, 2023

Hi @32383778 ,

We can not see any active plan listed under this email ID. Would you mind contacting our support team to get this info verified and get the issue resolved. Contact Customer Care

Please do not share any confidential info here. This is a public forum.

 

Regards,

Shivangi

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
September 19, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Translate
Anonymous
September 19, 2023

It must be a communication problem.my plan showed up for about 10 mins then dissapeared again

 

 

 

 

 

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
September 19, 2023

what disappeared?

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices