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A
Anonymous
September 19, 2023
Answered

Had to reinstall my creative cloud. now it's asking me to sign up for a plan

  • September 19, 2023
  • 2 replies
  • 275 views

I already have a plan. when I log in online it doesn't recognize that I have a plan. I have tried live chat, it's useless.

This topic has been closed for replies.
Correct answer Shivangi_Gupta

Hi @32383778 ,

We can not see any active plan listed under this email ID. Would you mind contacting our support team to get this info verified and get the issue resolved. Contact Customer Care

Please do not share any confidential info here. This is a public forum.

 

Regards,

Shivangi

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
September 19, 2023

Hi @32383778 ,

We can not see any active plan listed under this email ID. Would you mind contacting our support team to get this info verified and get the issue resolved. Contact Customer Care

Please do not share any confidential info here. This is a public forum.

 

Regards,

Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 19, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

A
Anonymous
September 19, 2023

It must be a communication problem.my plan showed up for about 10 mins then dissapeared again

 

 

 

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 19, 2023

what disappeared?

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