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DysonLogos
Participant
March 9, 2025
Answered

Hard drive failed, now I can't install apps to other hard drives.

  • March 9, 2025
  • 1 reply
  • 178 views

The hard drive all my adobe apps BESIDES creative cloud died yesterday.

This means I can't "uninstall" any of the apps, because the drive they are on doesn't exist.

This results in CC always failing to install any of the apps to my system.

 

I've changed the location for installations from G:/Adobe (the dead drive) to F:/Adobe (one of the drives that still works), but every time I try to install Photoshop (or Indesign, etc), it kicks back a 146 error and the error log always shows that the problem is it is trying to use the G drive again.

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePhotoshop26-Core_x64', version:26.4.1.194
FATAL: Error occurred in install of package (Name: AdobePhotoshop26-Core_x64 Version: 26.4.1.194). Error code: '146'
ERROR: CreateDirectory failed. Error: 2
ERROR: SHCreateDirectoryEx failed. Error: 2
ERROR: Template Path:G:\Adobe does not exist
ERROR: Template Path:G:\Adobe does not exist
ERROR: Source path:G:\Adobe does not exist

 

How do I uninstall the programs in question completely without the drive they were installed on being available?

Correct answer kglad

skip to the clean cc install step and then skip to the cleaner step.  follow from cleaner step onwards.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 9, 2025

skip to the clean cc install step and then skip to the cleaner step.  follow from cleaner step onwards.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.