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Participant
September 24, 2023
Question

HELP!!!

  • September 24, 2023
  • 2 replies
  • 117 views

I've paid for the Ps package with Lr & Lrc, but when I install Lrc its only installing the app, and I dont have access to edit anything. I can only load pictures, and everytime I launch it, it wants me to subscribe, which I already have done. What am I doing wrong??

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2 replies

Shivangi_Gupta
Community Manager
Community Manager
September 25, 2023

Hi @Nikrose,

This does not sound ideal. In addition to trying troubleshooting steps in the articles shared by @kglad , could you test the issue after signing out and signing back in to the Creative Cloud desktop app?

Let us know how it goes.

Regards,

Shivangi

kglad
Community Expert
Community Expert
September 24, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location