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ShamPzProductZ
Participant
October 28, 2023
Answered

hey pls help me out i bought premire pro 238$ yr and pp pro isnt working its saying to buy app

  • October 28, 2023
  • 2 replies
  • 143 views

hey pls help me out i bought premire pro 238$ yr and pp pro isnt working its saying to buy app

i really need help asap i need to use prem pro

This topic has been closed for replies.
Correct answer kglad

start with @jane-e's link.  only if that fails should you proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 28, 2023

start with @jane-e's link.  only if that fails should you proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 28, 2023

@ShamPzProductZ 

 

There are four steps here for when your app reverts to trial. It could be signing out, then signing in again, but there are three more:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Please let us know what works for you.

 

Jane

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