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Jemma5CF7
Participant
September 30, 2024
Answered

Hidden Creative Cloud Library taking up huge storage on C Drive

  • September 30, 2024
  • 4 replies
  • 4705 views

Hi all

 

I have been having a lot of trouble lately with my C: drive running extremely low on space (Sometimes up to 500MB left of 118GB). After doing some digging, I found that the below folder was taking up 25GB of storage: 

C:\Users\Jemma\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS\500C14A2610C5C9A0A495C3C_51302457610c5c99495e52.e\links

 

Within this folder was about 6000 files, which look like all of my past Adobe Stock downloads/licences? 

I deleted everything in the folder, which temporarily resolved the low storage issue, but within an hour, the files self generated and I was back to no storage space again!

 

I have set my Creative Cloud location to 😧 drive, which has a lot more storage, but this folder keeps self generating in to my C: drive. It causes my apps (even Google Chrome..) to crash daily, and I have tried everything I can think to resolve. 

 

Please if somebody can help can you send a resolution!

 

Thank you

Jemma

    Correct answer Jemma5CF7

    **PROBLEM SOLVED**

    After trying every way under the sun it's finally resolved. 

    In Adobe Stock, there was a box selected which allowed all downloads (ever) to also save to my creative cloud library (as well as download to my machine).... this was then filling up my creative cloud library.

     

    I still don't know why it was syncing to a folder on my desktop, but after deleting everything in 'my library' in CC it has stopped syncing to the folder!

     

     

    4 replies

    E
    eriks27983133
    Participating Frequently
    December 13, 2024

    Goog day, i asked ChatGPT for a solution and it came up with the following, it worked for me:

    https://chatgpt.com/share/675c20b5-33bc-8001-81d7-af07e07a2e04

     

     

    E
    eriks27983133
    Participating Frequently
    December 13, 2024

    the actual solution starts at:

     

      J
      Jemma5CF7AuthorCorrect answer
      Participant
      October 3, 2024

      **PROBLEM SOLVED**

      After trying every way under the sun it's finally resolved. 

      In Adobe Stock, there was a box selected which allowed all downloads (ever) to also save to my creative cloud library (as well as download to my machine).... this was then filling up my creative cloud library.

       

      I still don't know why it was syncing to a folder on my desktop, but after deleting everything in 'my library' in CC it has stopped syncing to the folder!

       

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 3, 2024

      good to hear! (and thanks for the solution...)

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 30, 2024

      use a web browser to navigate to https://assets.adobe.com. at each location there are several folders/link to check.:

      https://assets.adobe.com

       

      download anything you want to a non cc related folder and then delete.

       

       

      if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

       

      if not use your mobile cc app to check for mobile generated saves.

      J
      Jemma5CF7Author
      Participant
      October 1, 2024

      Thank you for this - I didn't even know that space existed!

      I've deleted all of my files from there, including deleted from the deleted folder too.

      I've checked the 'libs' folder again this morning, and it has filled back up again with all of the files! Feel like I am losing my mind with this.. I think I will just have to resort in manually deleting everything in the folder every day. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 1, 2024

      did you delete youir online files?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 30, 2024

      the local cc sync folder is no longer supported.  

       

      for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

       

      for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

       

       

      J
      Jemma5CF7Author
      Participant
      September 30, 2024

      Thank you for getting back to me. 

      Does this mean that the folder should stop re-creating itself from tomorrow (1st October)? 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 30, 2024

      i'm not privvy to your account details, so i can't say.  do you have renamed sync folder now?

       

      The Creative Cloud Files folder will no longer be hidden when you sign out of Creative Cloud. The folder will be renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID). You can rename the folder as you see fit. 

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