How can i enable "Show Old Apps" on Account>Preferences>App to use Adobe Muse

Forum|Forum|1 year ago
August 19, 2024
3 replies
1417 views

Hello, I created a website from Adobe Muse for a client 6 months ago. As you know, you can access Adobe Muse when you go to account>preferences>apps tab in creative cloud and click "show older apps". But after 6 months, I had to reset my computer for some reason and I cannot see the "show old apps" option in the creative cloud I just downloaded. For this reason I don't have access to Adobe Muse. I use the Creative Cloud All Apps 100GB package individually. I watched a video on the internet showing that I can activate this feature from the admin console, but for some reason the admin console does not allow me access. What can I do? If I cannot update the website, I will be at great loss.

Kalvyn Rasquinha

Community Manager

Hi @Mert Berkay , did you change your machine by any chance? Are you on an Intel-based machine or an ARM-based machine?

M

Mert BerkayAuthor

Participating Frequently

The thing is, Kalvyn, since I could not see the "show old apps" option on my Mac computer, I converted my Mac operating system to Windows by installing a parallel program, and I was doing my work through Muse in this way. But when I formatted my computer and reinstalled the parallel, I realized that I could no longer access this feature. Do you think this is the problem?

kglad

Community Expert

do you have the cc app installed on both your mac and on your windows parallels?

kglad

Community Expert

use your cc app preferences.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.