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Participant
November 24, 2025
Answered

How to delete LogCollectorToll folder (AdobeLogs_20251013_)

  • November 24, 2025
  • 3 replies
  • 272 views

so I canceled dowloading Adobe log file I think! now there is a folder on my desktop that undeletable! help

I asked every AI! deleted from iCloud! trying resume download but it shows error!

delete try = please download first! 
download try = you haven't permission

p.s: I'm almost new mac user!

Correct answer Tarun Saini

Thanks for trying the steps @joanna_6045,

 

Did you also try deleting the files from the deleted folder- https://helpx.adobe.com/creative-cloud/apps/work-with-cloud-documents/manage-and-restore-files/permanently-delete-files.html?

 

If that doesn't help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

Regards,

Tarun

3 replies

December 9, 2025

best solution in this type of case is using terminal for force delete!
gemini answer worked for me!:

🛠️️ Solution: Force Delete LogCollectorTool Folder (macOS)

If you have an undeletable LogCollectorTool folder on your macOS Desktop due to an interrupted Adobe log collection download, you can use the Terminal to force its removal. This often happens because the macOS Finder still sees the file as an incomplete iCloud download.

Step 1: Delete the Conflicting Folder

Use the following command to recursively and forcibly remove the folder.

Bash
 
rm -rf ~/Desktop/LogCollectorTool
  • Action: Open Terminal (Search for it using Spotlight: $\text{Command} + \text{Space}$), paste the command, and press $\text{Enter}$.

  • Result: This command bypasses the standard file system checks (like "needs to be downloaded" or "permission denied") and deletes the folder immediately.

Step 2 (Optional): If Step 1 Fails Due to Permissions

If the first command returns a "Permission denied" error, you can run the command with sudo (Superuser Do). This executes the command with administrator privileges.

sudo rm -rf ~/Desktop/LogCollectorTool
  • Action: Paste this command, press $\text{Enter}$, and when prompted, type your macOS administrator password (your typing will be invisible for security).

  • Result: This should successfully delete the stubborn folder.


⚠️ Note of Caution: The rm -rf command is very powerful. Always ensure you type the path (~/Desktop/LogCollectorTool) correctly, as it deletes files instantly and permanently without confirmation.

Peru Bob
Community Expert
Community Expert
November 25, 2025
Tarun Saini
Community Manager
Community Manager
November 25, 2025

Hi @joanna_6045,

 

Thanks for reaching out! Please try to close all Adobe apps before deleting the folder to avoid any file access conflicts. If that dont work, did you try restarting the device and then deleting the folder to check if that helps?

 

Regards,

Tarun

Participant
November 25, 2025

Thanks for comment
yes I tried force stop all adobe program using Activity Monitor app and also I restarted before and didn't work

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
November 25, 2025

Thanks for trying the steps @joanna_6045,

 

Did you also try deleting the files from the deleted folder- https://helpx.adobe.com/creative-cloud/apps/work-with-cloud-documents/manage-and-restore-files/permanently-delete-files.html?

 

If that doesn't help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

Regards,

Tarun