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I bought photoshop 3 days ago and now it asks me to buy it again

Forum|Forum|2 years ago
December 10, 2023
1 reply
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A day ago I paid money for a photoshop product and that day after the payment everything worked correctly, today I open it again and I see that when I open photoshop it tells me that I have to buy it again. I bought a yearly subscription for photoshop, how is this possible?

App installs and updates

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Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location