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rosalind40114
Participant
October 18, 2024
Question

I can't log out of my Adobe  account and use my new account.

  • October 18, 2024
  • 1 reply
  • 378 views

Hi, so I was orignally using another Adobe account however now I need to use a new one which is owned by my college. It won't let me sign out of the old own and whenever I try to nothing happens, I've tried to reinstall creative cloud but it doesnt let me do that either can anyone help?

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 18, 2024

what do you see when you start to sign out of your cc desktop app?

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 19, 2024

    @rosalind40114 

     

    If you continue to have trouble, contact Adobe Customer Care by Chat or by X (Twitter). Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent" to get a human instead of the bot.

    If your browser blocks the Chat window, try the steps here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    Jane

     

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