Answered
I entered wrong email adress
Hi, accidently i entered a wrong email adress and i purschaded your free trial. Now i cant turn it off and i need some help. Your chat bot can't help me with this because he doesn't understand this problem.
kgladCorrect answer
Community Expert
November 29, 2023
if you know the email used, contact adobe support.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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