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Participant
September 17, 2024
Question

i halve been hacked, all my files in cloud are gone

  • September 17, 2024
  • 2 replies
  • 312 views

i halve been hacked, all my files in cloud are gone. Don; know what to do

 

This topic has been closed for replies.

2 replies

Participant
September 26, 2024

NO!! YOU JUST LEAVE ME WITH ZERO FILES. 

kglad
Community Expert
Community Expert
September 26, 2024

and did you check with your browser?

kglad
Community Expert
Community Expert
September 17, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

 

jane-e
Community Expert
Community Expert
September 18, 2024

@saskiao22678755 

 

The first thing to check is whether you might have signed in with a second Adobe ID. Files in the Cloud go with a specific ID and you won't see them with a different user name. Try signing out, then sign in again with your original ID and PW.

 

Jane

 

Participant
September 26, 2024

THIS IS NOT THE CASE AND IT DOES NOT HELP!!!