i halve been hacked, all my files in cloud are gone

Forum|Forum|1 year ago
September 17, 2024
2 replies
312 views

i halve been hacked, all my files in cloud are gone. Don; know what to do

Files and libraries

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S

saskiao22678755Author

Participant

NO!! YOU JUST LEAVE ME WITH ZERO FILES.

kglad

Community Expert

and did you check with your browser?

kglad

Community Expert

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

jane-e

Community Expert

@saskiao22678755

The first thing to check is whether you might have signed in with a second Adobe ID. Files in the Cloud go with a specific ID and you won't see them with a different user name. Try signing out, then sign in again with your original ID and PW.

Jane

S

saskiao22678755Author

Participant

THIS IS NOT THE CASE AND IT DOES NOT HELP!!!

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