I want to complaint against my reseller

Forum|Forum|3 years ago
January 8, 2023
5 replies
1206 views

I purchased my Adobe CC subscription from a reseller in September 2022. Several times since then they changed my profile for no reason and the account trial timer was set up. I have asked them several times regarding this issue and they said that was their server issue and they were trying to solve it. For last 1 month, they have been non-responsive, they don't respond in messages, they don't pick up my phone calls and I am stuck with the trial ended profile unavle to work with Adobe Products.

I have tried reaching Adobe Customer Call Centre, but they told me that they cannot take complain against reseller as they are the support team, they only can support regarding the applications, not the subscriptions.

I am totally frustrated with this, either I want a refund for the remaining months of this subscription, or get untroubled experience with my account. I will not definitely renew my subscription with my current reseller.

Others

This topic has been closed for replies.

jane-e

Community Expert

@Md. Nazmul Huda wrote:

I purchased my Adobe CC subscription from a reseller in September 2022.

Can you check to see if your reseller is on the reseller list for your country?

https://adobedealreg.secure.force.com/PartnerSearch?lang=en

Jane

kglad

Community Expert

@jane-e @Nancy OShea @Test Screen Name

why are you all posting to a thread that's 3 weeks old and was abandoned by the op after they posted?

Nancy OShea

Community Expert

@jane-e @Nancy OShea @Test Screen Name

why are you all posting to a thread that's 3 weeks old...?

By @kglad

========

I replied to a post from Jan 31, 2023.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Contact local law enforcement and file an official complaint against the seller who took your money.

Nancy O'Shea— Product User & Community Expert

M

Md. Nazmul HudaAuthor

Participating Frequently

I did it already. I have nothing else to do.

kglad

Community Expert

then locking.

T

Test Screen Name

Legend

I fear it sounds as if they were a scammer, who took your money but didn't pay Adobe, and have now vanished. Were the company shown as an "approved" reseller on Adobe's site?

If this is an enteprise or team license, you can use the Admin Console to contact Adobe and confirm the status. If this is a personal license you can sign in to check your account. If you thought it was a personal license, but it turns out to be a team or enterprise license, you were CERTAINLY robbed.

M

Md. Nazmul HudaAuthor

Participating Frequently

Yes, I believe I am robbed. Because the reseller is a verified reseller listed on Adobe Site, but still, they scammed me.

Henrik Heigl

Community Expert

Hi,

sadly that sounds that you have a problem with the Reseller. Adobe or the Community can not help you with that other then tell you the same as the Adobe Customer Care told you that you have to ask the Reseller to solve that issue. Thats between them and you. Sorry, that there is no other solution we can help you with.

regards,Henrik