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Participant
June 16, 2024
Question

Impossible d'installer la typographie

  • June 16, 2024
  • 2 replies
  • 123 views

Bonjour,

Depuis aujourd'hui, je rencontre le problème suivant :

J'ai cette typo depuis quelques mois maintenant, et je n'ai jamais rencontré de souci jusqu'à aujourd'hui. J'ai désinstallé Creative Cloud, je me suis déconnecté de mon compte, j'ai supprimé la typo, remis la typo mais rien n'y fait. Quand j'ouvre un de mes projets avec la typo qui s'y trouve, cela me dit que la police n'est pas présente...

Si vous avez des conseils, je suis preneur.

En vous souhaitant une bonne journée,

Hugo

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
June 16, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

kglad
Community Expert
Community Expert
June 16, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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