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kloeden
Known Participant
November 23, 2023
Question

Installing Creative Cloud desktop - error 207

  • November 23, 2023
  • 2 replies
  • 3358 views

A couple of weeks ago I started getting a message at startup that CC would not sync. It was not possible to open the app. I have the photography package and both Lightroom Classic and Photoshop were working fine. Nor was there any problem in syncing photos from Lightroom to the cloud or using Adobe Portfolio. I could access my Adobe account online. All seemed to be working fine apart from the CC desktop app. This means though that I cannot update my Lightroom or Photoshop.

 

I finally uninstalled CC Desktop using the uninstaller - I tried the repair option tto no avail. I then downloaded the desktop app exe file and tried to install it. It will not install saying "the server is not responding currently" and "error 207".

 

I have tried

  • disabling my anti-virus software.
  • I tested the activation servers - 2 logos.
  • I received a pong from Im.license.adobe.com/vact/ping.
  • I checked the GlobalSign Root CA certificate. I used the Limited access Repair tool

I  am on an un-networked Windows 10 PC with everything up to date. I don't appear to have any network/internet problems and can access all adobe servises online. I just can't install CC desktop.

 

Any suggestions or help would be greatly appreciated.

 

Thanks, Paul

This topic has been closed for replies.

2 replies

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
November 27, 2023

Hi @kloeden , can you collect and upload a log file using the instructions on https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. You can provide the filename in this thread.

K
kloedenAuthor
Known Participant
December 1, 2023

Please see my latest reply above. Hopefully this will solve any issue.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 23, 2023

as a test, disable your window's defender and reset the cc desktop app.

K
kloedenAuthor
Known Participant
November 24, 2023

Hi. Prior to receiving your response I used the direct download link to download ACCCx6_0_0_571. This reinstalled CC Desktop but when it tried to open it would not initialize. I closed CC using Ctrl W and rebooted my computer. On reboot I received a message re CC "Error Enabling Sync".

 

After receiving your response I closed CC (Crtl W). I then shut down my antivirus software and disabled Window's defender. I then tried to open the CC app but with the same result - it would not initialize.

 

I have been racking my brain to think of any change to my computer about the time CC stopped working. I haven't added any software, changed internet service etc. The only thing I can think of, although I don't see why it should have an impact, is that at about that time I changed my email address. This was done through my Adobe account page and is now used for logging in to any Adobe site.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 24, 2023

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

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