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Participant
October 16, 2023
Frage

Invalid credentials on unreachable organization login

  • October 16, 2023
  • 11 Antworten
  • 2001 Ansichten

Though this might be an edge case I want to draw attention to this.

Because of an incident in my organization (Hochschule Karlsruhe) their authentication service is not reachable. Therefor I can't log into my account either way. This becomes a problem on the Desktop App (Windows 11). It leads to a kind of deadlock in Creative Cloud trying to reach the authentication service and failing with 

{"error":"invalid_credentials"}

 

With this I am unable to instead log into my private account to continue working.

Though I was able to remove my organization login credentials via Window Credential Manager as described in the Adobe help page here , this is not straight forward.
In my opinion a simple logout would be better.

Dieses Thema wurde für Antworten geschlossen.

11 Antworten

kglad
Community Expert
Community Expert
October 16, 2023

are you an administrator for karlsruhe hochschule?