Is Creative Cloud always this crash-prone? It is totally bringing down my system!

Question

Is this typical or expected with M1 Pro and Creative Cloud? I'm not running anything except up-to-date macOS w/ default apps + Adobe Creative Cloud (all apps up to date).

Would going back to Intel help? These are hard system crashes, not simple app closures - so its a real productivity killer. Thanks in advance for all your help!

Kalvyn Rasquinha · Accepted Answer

Could you try repairing? Search for "Creative Cloud Uninstaller" in macOS Spotlight. The utility will have an option to repair the Creative Cloud app.

If you could collect a log file and share that with us, it'll help us identify the issue and fix this going forward. You can find the tool here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Tarun Saini · Answer

Hi there,

We're sorry to hear about your trouble. Could you please tell me when exactly does your app crashes? Are you getting any error messages? Since when have you been seeing this crashing issue?

Please check this article and try the step mentioned in it and let us know if that helps:- https://helpx.adobe.com/in/creative-cloud/kb/cc-applications-crash-immediately-launch.html

Regards,

Tarun

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