Issue Installing Creative Cloud Desktop

Question

Hi,

I am trying to install creative cloud desktop onto my windows 11 acer swift 3 1TB laptop. I've done it before and it worked fine. My laptop recently needed factory resetting and I am trying to reinstall creative cloud but it won't work. I can download the creative cloud set up installer but when I try to run it, the mouse shows the loading wheel for 5 seconds and that's all that happens.

I've tried this on 3 different laptops, on 2 different wifi networks, and on a hotspot of my phones mobile data, but regardless the issue persists on all 3 laptops. Is there something wrong with the installer or is this a me issue and how do I solve this?

Thanks In Advance.

DHB514 · Accepted Answer

if you have nothing cc installed now, skip to the cleaner step:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer and retry installing

I have nothing cc related installed on my laptop as it wont install. Restarting the laptop did nothing. However, previously have found a solution.

I checked microsoft store for Creative Cloud previously and didn't find it. I just came across this link whilst googling for a solution: https://apps.microsoft.com/detail/xpdlpkwg9sw2wd?hl=en-gb&gl=UK. The link redirects you to a Creative Cloud application within the Microsoft Store. That installation worked and I now have Creative Cloud installed.

kglad · Answer

have you downloaded the installation file?

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