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Question

Issues with Adobe Creative Cloud After Update: Slow Performance and Missing Files

Forum|Forum|11 months ago
February 14, 2025
4 replies
1723 views

I just updated cc and all my files were not loading and cc was sluggish. I contracted help on Adobe and they said nothing about the system wasn't working on their end. I found out by looking on the interent to see if they had outages, and yes, a lot, on and off. The person I talked to said nothing about it. I finally got it working but slow as hell and not again, all my images are gone again!

Troubleshooting

KareFreeLife

Participant

It is likely that you know much more than the person who was helping you. I believe that it is a good idea to share your discoveries with the customer service team. My expectation is that they are in sync in the back office. If not, I will certainly let them know that this is a problem.

Health, Wealth, and Prosperity to You,Karen, The Woke Coach! A Stand Up Philosopher.

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DvdS_19670510

Participating Frequently

I have a similar issue of Creative Cloud being as slow as hell when loading libraries and adding files to them. I don't think it's a sync issue, as I suppose cloud syncing is done in the background, like with Dropbox. The issue then is with the local copy of the libraries. I just cannot seem to find any settings to tune the behavior. Nor can I find a local copy of the library or a way to move it to a faster disk.

kglad

Community Expert

@DvdS_19670510

win: C:\Users\<user acct>\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS

mac: username/Library/Application Support/Adobe/Creative Cloud Libraries/Libs/

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DvdS_19670510

Participating Frequently

Thanks. I found them. But they're already on a pretty fast SSD, even though it's a SATA interface. So this doesn't solve my problem of Creative Cloud being excruciatingly slow. I must wait approximately 5 to 10 minutes for a single library to load. It takes about 10 minutes to add 25 new assets to a library. And Creative Cloud often just freezes, so I have to kill the program and restart it. It's not a lack of resources. This SSD has over 2TB of free space, CC uses less than 10% of my 128 GB RAM, less than 1% of my NVIDIA GeForce RTX 2070 SUPER GPU and at the most 20% of my i9 CPU capacity. It's not bandwidth on LAN or WAN as the speedtest shows 800+ mbps download and 900+ mbps upload and I doubt that syncing has anything to do with it. My Libraries hold between 1500 and 5000 assets. Mostly backgrounds, alpha elements, overlays, and textures. I do not use CC for my profiles, presets, actions, or brushes. And I do not use CC to collaborate or share assets. I have now stopped using CC because it sucks. For the time being, I have reverted to Bridge to manage my backgrounds, textures and overlays.

thomaslevine888Author

Participating Frequently

I spent considerable time with adobe tech and it worked slightly better when I got off line. He thought the pics would load in my library, some do, some groups don't. I loaded one section up yesterday and they are gone today.

Seems to me it's since the last two updates, no problem before that. Are you fixing this problem on your side? It continure to be so slow and sluggish and you can't be sure the images are there, and have to wait all over again. What gives???

kglad

Community Expert

these forums are user-to-user forums. ie, there's no problem on my side.

but if you want to check for problems on adobe's side, https://status.adobe.com/

thomaslevine888Author

Participating Frequently

Thanks

Thomas

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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