Known Participant

Question

It does not open photoshop, illustrator and indesign. Macbook Pro

Forum|Forum|1 year ago
August 7, 2024
14 replies
2104 views

Hi,

It does not open Photoshop, Illustrator and Indesign (it stays blocked and you have to force quit), however, After Effect and Premiere do open.

All creative cloud applications are up to date.

Macbook Pro M1 Max

Sonoma 14.5

Others

J

jordanr43465118

Participant

Had the same issue, The 3 apps you mentioned stuck and not responding but AE worked.

Deleted all corresponding adobe clear out files in the library folders, fresh CC install, still didn't work.

BUT I did have a sneaky media encoder beta app installled when i installed AE again after the fresh install. Deleted that, restarted computer, and we're up and running again!

kglad

Community Expert

yes, read the remove beta solution posted more than once.

J

jordanr43465118

Participant

someone woke up on the wrong side of the bed

B

burroshooter

Participating Frequently

Samew issue here as well. Looking for a little help

kglad

Community Expert

@burroshooter

use the cc desktop app to uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

uninstall all betas

test if problem's resolved

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

K

keystonejim

Participant

All the discussions about deleting and reinstalling apps puts a lot of effort on the users. The focus should be not on us, but on adobe to solve this problem. It's their applications that we're using from the web that is causing us the issues. They should provide the resolution not relying on a series of Standard options from their AI chat.

J

juanv86246728Author

Known Participant

@keystonejim

That is, It is ADOBE who must solve it without user intervention.

E

Eric24088433ssya

Participating Frequently

I uninstalled the beta versions and Illustrator opened right up. Something is not right with any of the beta versions. Hope they get it fixed.

J

juanv86246728Author

Known Participant

If it happens to so many people it is a clear CC problem. I have already sent reports to Adobe and they should provide a solution. Once again, Adobe's poor support service is clear. The standard solution to any problem is to uninstall and reinstall.

E

Eric24088433ssya

Participating Frequently

Agreed. We're paying money for their product but they leave it up to the community (us) to figure out the problem. They should be better at customer support. Way better.

mohameda57300797

Participant

I resolved this now by removing all adobe beta apps , illustrator and photoshop apps and preferences

then install it again illustrator and photoshop and no beta apps and it works fine now , thank

B

Bubbly_person16B6

Participant

The same for me ... yesterday was the problem ... today I deinstalled all Adobe-beta-apps ... restart ... fine again 🙂

kglad

Community Expert

using the cc desktop app to uninstall per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

uninstall all betas

test if problem's resolved

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

test. if the problem's resolved, you can probably reinstall the betas, but waiting a bit would be prudent.

K

keystonejim

Participant

Same issue here. Everything was fine last evening (8/6) then nothing worked today. Treid restarting, turning off and restarting, restarting with SHIFT on my Macbook Pro (Monterey). All apps up to date. I even tried signing out of CC and signing back in. Nothing worked. Was on a chat for 45 minutes this afternoon before I closed it. No one answered. SERIOUS BUG. Yes, using both beta apps and normal apps. Nothing works with InDesign or Photoshop. Have not tried others.

kglad

Community Expert

uninstall the betas and problematic apps, restart your computer and install the apps, not betas.

C

CL88

Participant

same fo me Photoshop, Illustrator and Indesign all not opening. working perfect yesterday, does anyone know if there is something going on with adobes cloud system?

kglad

Community Expert

yes, there are many reports of this. read any of my other posts here.

gegtge

Inspiring

Same here. It's driving me crazy all day! None of them are opening. I have uninstalled reinstalled Illustrator to see if this was the problem with no success. Restarted my Mac a few times and made usre it was upto date. Checked for updates on the cloud. Hope a solution is found soon.