Inspiring

Answered

Large hidden files in CRLogs folder

17 replies
43419 views
Translate

Large hidden files in CRLogs folder

The path is: C:Users/Username/AppData/Roaming/Adobe/CRLogs

This CRLogs folder takes up 51GB of my hard drive. Inside the folder files as *.dmp

What are those files?

Is it save to delete those?

Is there any official response from Adobe on this? Google isn't really turning up much of use

Creative Cloud

KanikasCorrect answer

Legend

Hi,

CR Logs should automatically get removed after sending to Adobe servers but in an old version, there was an issue which in the rare case would not delete them if unable to send. This has been fixed in newer versions and will automatically be taken care of when an update of application is rolled out.It is safe to remove them if required.

Feel free to update the thread for more questions. You may also Contact Customer Care for help and information.

Thanks

Kanika

M

MarkinMaryland

Participating Frequently

Here it is 2026 and I have a largish (10 GB) CR logs folder. Is it still safe to delete manually?

Translate

Peru Bob

Community Expert

@MarkinMaryland

Yes.

Translate

M

MarkinMaryland

Participating Frequently

Thanks!

Translate

gabriel-purziani

Known Participant

I just found this thread, we are in the year 2022 and the PROBLEM PERSISTS with the latest Adobe Lightroom update. I just deleted over 70GB of this folder with junk files generated by Adobe Lightroom... I thought I was running out of space on my "C" drive and I didn't understand why my installed programs were taking up so much space. Adobe should correct this and duly inform its users. // Acabo de encontrar este hilo, estamos en el año 2022 y el PROBLEMA PERSISTE con la ultima actualizacion de Adobe Lightroom. Acabo de borrar mas de 70GB de esta carpeta con archivos basura generados por Adobe Lightroom... pensaba que me estaba quedando sin espacio en mi disco "C" y no entendia porque mis programas instalados ocupaban tanto espacio. Adobe deberia corregir esto e informarlo debidamente a sus usuarios.

Translate

GeorgyART

Participant

The same happened to me. Seems to be an issue of the latest updates. That should really be solved in the year 2022. And I also think, adobe should inform its users!!!

Translate

Nancy OShea

Community Expert

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Translate

Nancy O'Shea— Product User & Community Expert

LevelExposure

Participating Frequently

This issue has not been resolved (2022 06-02) even years later. I have always deleted the cache, previews and other Adobe Common files, which has worked to clear up a little space when my memory is low but for the first time I have finally run across a folder that was eating up over 160GB on my OS hard drive. This is ridiculous and is absolutely an issue and needs to be more widely written about. Some of the files on here are over a year old... I was almost to a point of buying a larger OS SSD to combat the issue before discovering this folder.

Translate

KanikasCorrect answer

Legend

Hi,

CR Logs should automatically get removed after sending to Adobe servers but in an old version, there was an issue which in the rare case would not delete them if unable to send. This has been fixed in newer versions and will automatically be taken care of when an update of application is rolled out.It is safe to remove them if required.

Feel free to update the thread for more questions. You may also Contact Customer Care for help and information.

Thanks

Kanika

Translate

HinyunAuthor

Inspiring

Thanks

Get Outlook for Android<https://aka.ms/ghei36>

Translate

Hindol Wijeratna

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.