Skip to main content
Participating Frequently
August 26, 2025
Answered

License expiring while I still have Creative Cloud plan

  • August 26, 2025
  • 2 replies
  • 341 views

Earlier today when I opened up photoshop, it showed that my photoshop license will be expiring in a week, I'm using photoshop through my student Creative Cloud plan but the license expiration purely mentions photoshop, exluding my Creative Cloud plan as a whole. I even checked After Effects to see if it was just photoshop acting strangly but it also said my after effects licnese was expiring in a week too

 

The issue is that it should be too soon for my creative cloud plan to expire, I purchased the 12 month plan back at January of this year, I even checked my email just to make sure I got the info right

 

I logged in and out of my account in the Creative Cloud app but to nothing changing

 

Is this some sort of glitch that can happen? If my Creative Cloud plan is still active, could specific apps be deactivated individually? Is it fine to just ignore it?

 

Also, if I would need to end up resorting to the Adobe Cleaner Tool, does it just delete the apps, or does all of the files become permantely deleted as well, especially if the files are saved to the cloud? I'd rather avoid doing so especially for the files I haven't finished yet

Correct answer unique_customer0508

Collegebuys put something out on their website about that. It said, "If you are seeing the message above, you may disregard it. You will not lose access to your Adobe Creative Cloud. For context, this message is not related to your CollegeBuy purchase. Instead, it is related to CollegeBuys' contract with Adobe, and we have reached out to Adobe for them to resolve this on their end as soon as possible."  So it will still work.

2 replies

unique_customer0508Correct answer
Participant
August 27, 2025

Collegebuys put something out on their website about that. It said, "If you are seeing the message above, you may disregard it. You will not lose access to your Adobe Creative Cloud. For context, this message is not related to your CollegeBuy purchase. Instead, it is related to CollegeBuys' contract with Adobe, and we have reached out to Adobe for them to resolve this on their end as soon as possible."  So it will still work.

Participating Frequently
August 27, 2025

I just went to the homepage, thank goodness

 

I was freaking out about this, especially when my semester is about to start too

kglad
Community Expert
Community Expert
August 26, 2025

check your account, https://account.adobe.com

what's it show?

Participating Frequently
August 27, 2025

It just showing, my plan as Adobe for Enterprise and on the left shows the app in the plan including photoshop and after effects. the bar right next to it shows my account icon along with a link to change my email or password

kglad
Community Expert
Community Expert
August 27, 2025