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bboral
Known Participant
March 9, 2024
Question

Lightroom not instal

  • March 9, 2024
  • 2 replies
  • 273 views

I just logged in on the macbook, I say to install lighroom clasic from the cloud, it says 1%, 99%, then it says to install it again. I logged out, logged in and the session is the same again. classic does not install. my other session is also installed and working.

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2 replies

bboral
bboralAuthor
Known Participant
March 9, 2024

none of them worked. it even sent an error message to adobe automatic creativ clous

kglad
Community Expert
Community Expert
March 9, 2024

what message was sent to whom?

bboral
bboralAuthor
Known Participant
March 9, 2024

I deleted cloud and when I reinstalled it, it sent an automatic error to adobe. if you help, I can find it

kglad
Community Expert
Community Expert
March 9, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.