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Participant
December 7, 2023
Answered

Lightroom problem

  • December 7, 2023
  • 1 reply
  • 124 views

Help please!  Lightroom is saying I have to start a new trial when I already have a subscription.  I've had a subscription for years, and now I can't access Lightroom at all.  Does anybody know a fix for this?  Payment is up to date and not due until Dec. 23.

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Correct answer kglad

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 7, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location