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Lonneke33457561zj33
Participant
November 7, 2023
Answered

log in error

  • November 7, 2023
  • 3 replies
  • 196 views

hey, for my school i had to get a adobe package so made a schoolaccount, i just bought one package but everytime i try to login i get an error and it says my schoolaccount is deactivated.

 

what do i do??

    This topic has been closed for replies.
    Correct answer Kalvyn Rasquinha

    Hi @Lonneke33457561zj33 , your school's account admin has likely claimed the domain (https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html) so any account created on the school domain need to created by the admin. Check with your school's IT department for access.

     

    If you're getting charged for an Adobe subscription, please contact customer care using the link Jane shared.

    3 replies

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity ManagerCorrect answer
    Community Manager
    November 20, 2023

    Hi @Lonneke33457561zj33 , your school's account admin has likely claimed the domain (https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html) so any account created on the school domain need to created by the admin. Check with your school's IT department for access.

     

    If you're getting charged for an Adobe subscription, please contact customer care using the link Jane shared.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 8, 2023
    quote

    hey, for my school i had to get a adobe package so made a schoolaccount, i just bought one package but everytime i try to login i get an error and it says my schoolaccount is deactivated.

    By @Lonneke33457561zj33

     

    It's not exactly clear how you set up your account. Can you clarify:

    • Some schools provide Adobe Creative Cloud to the students and faculty. If this is your situation, contact the IT at your school.
    • Some students purchase Adobe Creative Cloud with the educational discount directly from Adobe because their school does not provide it. If this is your situation, you need to contact Adobe Customer Care.

     

    You might also try logging out, then logging in again.

     


    Try the link to auto-open the Chat for Adobe Customer Care:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers pretending to be Adobe.

    ~ Jane

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 8, 2023

    contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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