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faisal_3066
Participating Frequently
February 12, 2025
Question

Macos: Creative Cloud not able to install any app.

  • February 12, 2025
  • 2 replies
  • 3578 views

I have installed Creative Cloud on macOS 14. It's not able to install any app.  A proxy software installed on my mac, which i can't disable or stop temporary as per organisation policy.
It shows this error only during install: "You are offline, Some experiences may be unavailable" as you can see in attached screen shot. 

 

I am also attaching: /Library/Logs/Adobe/Installers/Install.log

 

Some error log from logs file:

FATAL: Fatal Error '126' occurred while download
ERROR: Downloaded Size=1978329 of segmentID=7 does match Validator Size=2097152
ERROR: Downloaded Size=1959693 of segmentID=9 does match Validator Size=2097152
ERROR: Downloaded Size=1966080 of segmentID=10 does match Validator Size=2097152
ERROR: Retryable error '118' occurred while download
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.

 

I contacted Proxy software team and adobe generate traffics are not blocked. On receiving traffic, Setup process is closing socket with proxy softwares.

Is there any known issue on mac for creative cloud with proxy?
Is there any configuration required for creative cloud to work with proxy?

    2 replies

    F
    faisal_3066Author
    Participating Frequently
    February 14, 2025

    Attaching install log from device where adobe log says: "No default proxy present on machine"
    Same problem here as well. how to tribleshoot this?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 14, 2025

    Hi 

    @faisal_3066

    ,

     

    Welcome to the community! We're sorry to hear about your difficulties. Thank you for sharing the logs, also, please make sure that the network endpoints listed on https://adobe.ly/42UmFEW are allowed.

     

    Let us know if that helps.

     

    Regards,

    Tarun

    F
    faisal_3066Author
    Participating Frequently
    February 14, 2025

    @Tarun Saini Thanks for the quick reply. These domains / endpoints are allowed but it goes through security product which routes every traffic through proxy servers [works on Transport Layer(4) ]. By stopping security product, it works but we want to it to work with security product.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 12, 2025

    start here: https://helpx.adobe.com/de/download-install/kb/cannot-verify-subscription-offline-mode.html

    F
    faisal_3066Author
    Participating Frequently
    February 12, 2025

    Tried multiple things as below, still same issue.

    https://www.adobe.com is opening in browser.

    Computer data and time is correct

    No proxy authentication prompt received. No system proxy configured. Only Proxy software installed(a security product)

    Selected(checked) Exclude Simple Hostnames and Exclude simple hostname in system preferences.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 12, 2025

    what is your os (and version)?

    what is your default browser (and version)?

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