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markkkraemer
markkkraemer
Participating Frequently
July 20, 2023
Question

MacPro (2019) Massive Performance problems after updating to MacOS Ventura across all Adobe Apps

  • July 20, 2023
  • 1 reply
  • 133 views

For well known reasons I waited more than half a year to update my system from Monterey to Ventura.

System -> MacPro 2019 / AMD Radeon Pro 580X 8GB / 48GB 2666MHz DDR4 / 1 TB Disk

I'm a professional Designer and Photographer – since more than 2 decades power user of Adobe.

Until Friday everything ran soft and smooth under Monterey. After the update I now have a pretty hard time working. Screen glitches when moving windows in the Adobe apps and “outside”. Working in Photoshop is nearly impossible because every simple step takes many seconds.

In Google I found nothing and contacting the Adobe support team was a mess.

It's pretty frustrating. Does anybody have the same or similar issues?

Please reach out. Thanks!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 20, 2023

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

<moved from cc desktop bugs>

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