Skip to main content
S
SW-Creative
Participant
February 6, 2024
Answered

Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

  • February 6, 2024
  • 67 replies
  • 34385 views

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem.  Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

 

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed.  I am experiencing this myself on my work system.  Adobe needs to get an emergency fix put out for this.

 

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

 

 

    Correct answer Ruchika Wadhawan
    Hi Everyone, we have the fix rolled out for this problem. Please follow the steps below to see to apply the update:
    1. Close any opened File explorer windows.
    2. Open Creative Cloud Desktop App.
    3. From the Help menu -> Select 'Check for Updates'.
    4. This should fetch the latest updates for Creative Cloud Desktop App and will be automatically applied.
    5. Once update is applied, open File explorer and problem should no more be there.
    Note: If you are facing any issue in applying the latest update or still see this problem on your machine, please navigate to C:\Program Files\Common Files\Adobe\Adobe OS Extension and rename the file (if present) 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll'
    Please upvote this comment if the problem gets resolved.
     
    Regards,
    Ruchika Wadhawan

    67 replies

    Show previous replies
    A
    alexandera18993014
    Participant
    February 7, 2024

    Same error!

    With deinstalling the Creative Cloud App ( I used this deinstall helper:  https://helpx.adobe.com/content/dam/help/en/creative-cloud/help/uninstall-creative-cloud-desktop-app/uninstaller_latest/creative_cloud_uninstallerwin.zip  )  the windows explorer starts working again , no blue waiting donuts anymore when selecting items.

    But of course we need the CC-app to use the cloud products.

    @Adobe - this topic is really urgend!
    We need a fast fix to be business productive

      R
      Rasenmaeher
      Participant
      February 7, 2024

      I am experiencing the same problem.

      D
      defaultjrqc69z15p8t
      Participant
      February 7, 2024

      I have the same issue exactly! 
      i hope Adobe get's to it soon.

      WizWorldLIVE
      WizWorldLIVE
      Inspiring
      February 7, 2024

      I'm having no end of problems with the CC app since they yanked out the file syncing. Insanity. I've had to repair the installation 3 times

      Archimo
      Archimo
      Participant
      February 7, 2024

      Same! Adobe FIX IT! (cursing removed)

        emilerk
        emilerk
        Known Participant
        February 7, 2024

        OMG thank god i found those reddit thread. I was thinking my systems drives were failing or something. Adobe need to fix this ASAP this is a serious issues. And this thing comes on top of the terrible and greedy decisions Adobe made to end the creative cloud files sync, so not only you remove features but when doing so you break the systems of your users? Be better and fix this now.

          N
          Nelson3529259109m3
          Participant
          February 7, 2024

          I am having the same issue... Adobe please fix it..

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices