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Der_Tass
Participant
March 18, 2025
Answered

Meldung "Creative Cloud funktioniert nicht mehr"

  • March 18, 2025
  • 1 reply
  • 251 views

Nutze auf diesem Rechner (Windows 11 Pro) seit längerem CC. Vor circa zwei Wochen tauchte beim Start dann erstmalig diese Meldung auf und CC lässt sich nicht mehr starten bzw. bricht diesen ab. Bereits schon mehrfach nach Empfehlung in anderen Threads CC über den Uninstaller deinstalliert, Adobe Cleaner Tool drüber laufen gelassen, Neustart, Neuinstallation, jedoch gleiches Ergebnis: Das CC-Logo zeigt ein paar Momente das bekannte Farbspiel und dann poppt die Absturzmeldung auf. Visual C++ auch schon repariert, neueste Version installiert etc., auch keine Änderung.

Correct answer kglad

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences using your os uninstaller if you can't use the desktop app

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 18, 2025

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences using your os uninstaller if you can't use the desktop app

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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